F A Q :
1. Where is Lambark stores limited. located?
Lambark stores limited. is a United Kingdom registered incorporated business. Our headquarter is located in London with operating centers in the UK.
Since all phones and cameras products are parallel imported items that there are NO manufacturer warranties included with your orders. However, here at Lambark stores limited . we do offer an extensive warranty plan for item(s) you purchased through our website. At the same time, we do have a return policy that provides a high level of customer satisfaction guarantee. For more information, please review our Return Policy section.
5. Can I order by phone, fax, or any other methods other than online checkout?
Unfortunately at this time is No. In order to protect your personal information, you may order via online checkout only.
6. Is it safe to order through Mobile 2 Mobile Ltd.?
YES. Lambark stores limited . is a Verisign certified website as well as hosted under a dedicated server. This means your information is securely handled by us. All your information provided to us is being protected. Please review our Privacy Statement section.
7. What is the charge for shipping and tax?
Shipping rate varies due to the weight of the product. Customers can check the estimated shipping rate at the shopping cart or a confirmed shipping rate at the checkout page. For all international orders (outside US), customers are responsible for the custom and import duties.
8. What does SIM Free mean? SIM unlocked mean?
SIM Free:
This means that your product purchase does not included a SIM card.
Unlocked:
This means that the product is not locked to any particular phone service providers. Before you make a decision to purchase a particular phone, please make sure that the frequency of your product network is compatible with the product you wish to purchase. There is no commitment to any minimum term contract to buy our phones.
9. Will the products I purchase work in my country?
Within the United States and Canada, the majority uses only GSM 1900 bandwidth. In UK, Australia and most parts of Asia with the exception of Japan and South Korea, their networks use GSM 900 / GSM 1800.
Here are the country's ranges for your reference:
Quad Band GSM 850/900/1800/1900 WCDMA
Europe, Asia, Africa, North America, South America, New Zealand and Australia
Tri band GSM 900/1800/1900 +UMTS
Europe, Asia, Africa, North America, South America, Australia, and New Zealand
Dual band GSM 900/1800
Europe, Asia, Africa, South America, New Zealand, and Australia
10. Can I use the charger in my country?
Quad band / Tri band phones come with travel chargers (100-240V) and no transformer is needed. Dual band phones usually come with 220V chargers. We will provide you a compatible plug adaptor for free with your order.
11. When will my order be shipped?
Your phone will be shipped usually within 1 - 2 days after payment received.
12. Can I track my order?
Yes you can. After you have placed an order at Site, we will email you the order detail and order status. You may also check the order status and details online.
We will keep you updated on your orders. Every time when the status of your order has been updated, you will be notified by email from our customer service representatives.
If your order has been shipped, we will email you the tracking number. You may also find the tracking number online in the Buying History together with the respecting shipping partner. Click on the name of the shipping partner (e.g. Fedex), it will then lead you to their online tracking page. Input the tracking number to get the most updated information of your package.
13. What forms of payment do you accept?
We do currently accept a number of payment methods. Please refer to payment accept sections.
14. Why do I need the Credit Card authorization form?
For security reason, we will randomly select orders requesting additional verification information. We will then send out the Credit Card authorization form for our customers to fill in. This will help speeding up the credit card approval process and to ensure your purchase will be delivered on time.
** If you have any questions, please contact Site
